Woops, HSBC Bank-to-Bank Transfer Service Suspended
Posted by Cap in Online Banking , Woops, Bought Crap on August 7, 2006 |Woops, got my Bank-to-Bank transfer service suspended.
Probably because of this:
According to the email, the incomplete transfer was due to insufficient fund—which made me realized that I must have tried to make the transfer from the wrong checking account. Having poor alphanumeric capability is quite a curse.
A quick phone call to the number above got me a service rep, telling me that only a “techie” can un-suspend bank-to-bank transfer, and that they’re only available at 8 AM EST.
Another call at 8:01 AM got me a different service rep, who told me that she’ll forward an inquiry to a techie, who’ll get back to me via e-mail or phone within 4 business days.
In the mean time, a friendly reminder to all who use HSBC Direct, if they ever encounter any problem with a bank-to-bank transfer, you will most likely have your bank-to-bank transfer service suspended immediately without notice. It’s all in the User Agreement.
Reinstatement shouldn’t be an issue. I hope.
In the mean time, the dinero was sent to the new Amboy Direct account instead.
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August 7th, 2006 at 4:50 pm
That is, in fact, a good thing. I would prefer that my bank errs on the side of caution if anything fishy happens with an ACH transfer. I’d much rather make a phone call to get it sorted out than run the risk of any unsavory character draining my account after a “test transfer.”
August 8th, 2006 at 12:24 pm
I suppose that’s true. I think it’s mostly to protect them though, debiting and initiating a bunch of ACH from accounts that don’t exist or have insufficient funds can cost them quite a bit of money.