Five Things I’ll Pay More for Better Service
Posted by Cap in Customer Service |Sometimes, you just gotta pay more for better service. Here’s a post on five things I’ll pay more in order to receive better “service,” and seven other things that I don’t care too much about.
The Five That I’ll Pay More For…
1. Health care
If I can get cheaper x-rays at the local clinic versus the large regional hospital, or have my friend do some dental cleaning for free, why not? But if I ever have to make a choice between… say, a hospital that cost less versus one that’s more expensive but have better care, I’d pay more for the better care — especially if its for an important procedure.
2. Education
One of the things that I’m slightly happy about is the fact that after decades of college, I still don’t have any student loan debt. Although I haven’t paid too much for my education (state university and community college), I believe I would pay more for a better education if I was given the choice to.
This is especially true if it was for my children. Obviously I haven’t put too much thought into it, but if the insitution (whether it be K-5 or university) can provide a better education and experience for my children, I would opt for the better choice — even if its more expensive.
In short, I wouldn’t want money to be the main reason on why my children can’t attend top-tier insitutions. If anything, it should be because they’re too stupid to get into the school.
3. Auto repair
Mind you, auto repair as in — the car engine went kablooey— not “car repair” as in: a new windshield wiper, oil change, tire rotation, air filter change, brake pad/rotor/drums servicing, or any other kind of preventive maintenance care on your car.
One of my biggest beef are with auto servicing shops that attempt to “diagnose” your car and give you advice on “repairing” your vehicle for ludicrous amount of money. If your car is out of warranty and there’s a problem, take it took a reputable auto repair shop — not an auto servicing shop (especially those chain ones).
When my car has problems that require moderate to serious repair, I take it to Herman’s Expert Automotive in Anaheim. I’ve referred them to friends and family, but some of my friends have complained that the shop is too expensive. The thing is, although their labor charges may be about $10 an hour more than some other auto repair shops in the area, I sincerely believe their price to be extremely fair and competitive, especially when you factor in the “actually-fixes-car” factor.
If I’m going to spend money to fix a car problem — especially if the problem has to do with the safety aspect of the car — I would spend more money to get it done right the first time; and if not, I’ll have the comfort to know that the shop will have a guaranteed on the workmanship and parts.
4. Internet Connection
Including this in my list made me realized how dependent I am on the Internet, and a part of that made me feel sad, but uh… oh well?
I remember back in 1995~1996, we got a separate phone line at home just so we can utilize dial-up Internet without getting interrupted by incoming phone calls. In fact, before the Internet Connection Sharing feature was available in Windows, I was using Sygate Home Network to share a dial-up connection to the rest of the household.
Thinking about it now, I’m not sure how that was tolerable but we endured the slow speed for years.
Finally, around 1999, broadband internet service was available in my area via the cable company and we immediately forked over the extra money for faster Internet. I still distinctively remember the first time I browse the web on broadband: I was downloading some adult material PC game demo at around 600 Kbytes/s. It was heavenly.
So uh… yeah. I’ll continue to pay more for faster Internet. I have to. I think.
5. Hotel for special vacation
Let’s say somehow I tricked some girl into marrying me, I’d most likely spend the extra penny for a nice honeymoon. See, the girl I’ll marry won’t care about these type of things (because you know, she won’t be materialistic), but it’d be a nice treat for the both of us, because it’s a special trip. As for hotels on general trips, read the entry below…
The Seven That I Don’t Care About
1. Cellular phone
I’ve been using a cellular phone for almost a decade now, and all the services seems to be about the same. The cellular service commercials can tout the coverage, support, and features all they want, but as far as I’m concern, they all suck, and they’re all expensive.
2. Restaurants
Some people really care about the service they get from restaurants, and I understand it completely. But for whatever reason, I don’t care too much about the services I get when I frequent dine-in restaurants.
It’s not that I like bad services, or don’t want people to provide good service to me, it’s just I don’t really mind one way or another. Bring the food to me (eventually) and I’ll be happy. If the food is good and hot, my experience is good. If the food taste like crap, then my experience is bad.
And hey, if I get truly get extraordinary bad service? I’ll be saving money on tip.
3. Hotels for general trips
I’ve stayed at numerous types of lodging through the years, and I believe I’m okay with whatever it is as long as I know what to expect. If I’m going on a short trip, or a trip by myself, I won’t spend too much on a hotel with great service or facility. As long as it’s moderately safe and clean, I’ll pick the cheaper one over the fancy one anytime of the day.
As mentioned, I won’t actively seek out crappy hotels with rude staffs, but if I’m paying $40 per night or less, I don’t really expect to be treated like royalty.
4. Air travel
After thousands of miles and numerous international flights, I still haven’t got the chance to try out first or business class air travel. Am I missing out? Probably.
But the wallet says no thanks and my brain says who cares, so unless we’re talking about air travel along with the “hotel for special vacations” listed above, I will be content with economy class, and spend the extra money on other things — like, even faster Internet connection. Heh.
5. Haircuts
I have family and friends that spend $60+ at salons to get their haircut. When my barber raised his price from $8 to $10, I contemplated cutting my own hair. I never understood the whole expensive haircut deal, especially if its for a routine haircut. I can probably understand it if you need to get your haircut done at some fancy place before your wedding, but $60+ every two weeks or every month? Not my cup o’ tea.
6. Oil change
Although an oil change is an important preventive care maintenance for the car, I generally just choose whatever quick-lube place I have a coupon to, at an interval of about 5,000 to 10,000 miles (depending on my driving habit for the period).
Again, I probably won’t choose the place that has been on the local news for scamming people, but I certainly won’t be paying more at some brand name quick-lube place just because they’ll vacuum my floors and do some crazy 30-point “inspection” on my car.
7. Supermarkets
Some supermarkets, their goods aside, do provide better services — such as the cashier check-out lines will actually be faster than the self check out lines. But yeah, I don’t care if I have to bag my own goods or fiddle with a self check out machine (not anymore anyway). When I go to a supermarket, I just want to buy the things I want at a reasonable price.
Yeah, it’ll be nice if the store has a policy of actually staffing the cashier so that you don’t have to wait a year to leave — but it’s just not something I care too much about.
So. Those are mine. What’s yours?
26 Comments to “Five Things I’ll Pay More for Better Service”
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September 10th, 2007 at 8:44 am
I refuse to buy branded clothes. Spend a ton more money to wear someone’s label across my chest? No, thanks.
I refuse to buy many of the products marketed to women (who still earn less than men): $3000 handbags? What? Lots of useless “product” to cater to vanity? No, again.
I’d best quit now; I feel a rant coming on.
September 10th, 2007 at 9:03 am
Here’s my problem with your list:
Healthcare: Unless you are in the profession, you don’t know what good health care is. My father-in-law (a doctor) explains it this way. You can go to Mass General because it is the “best” hospital in the world, but you can still get a tired intern or resident to mis-diagnose you or get a boob for a doctor. The doctors that the doctors go to is usually the best bet and they likely practice at “other” places where they aren’t as busy (because they choose it that way). I’ve been married for 16 years and I’ve never had a complaint because my family gets to see the best doctors and price doesn’t seem to follow quality of care.
School: I’ve done private school for undergrad and grad school, but went to a “middle of the road” public high school. Same story as the health care. I feel that all of my education was great…even at the high school. The difference was what I made of it not the school itself. I’m not pushing my kids to go to a private school over public…it depends upon the opportunity (i.e. financial package from the school).
Air travel: no problem..your right on the money. I would never pay for first class…I’ve even refused to upgrade if I’m already sitting in an exit row. I don’t drink and a free lunch with less leg room is not a good trade.
Oil changes: Yeaaaah, someone gets it. It drives me nuts when I see the 3000 miles to an oil change mantra. The manufacturers don’t see the need for it, so why do drivers? Consumer reports did some testing and showed no advantage…I think they even went up to 10,000 miles, but they wouldn’t override the automakers requirements.
BTW love this site, but you need more crap to highlight
—————
You’re absolutely right on health care that price doesn’t equate to better care. That’s not really what I was saying though, I was just basically saying if one does indeed have better care, I’d opt for the more expensive place. Didn’t really do a good job elaborating on my thought pattern there.
Like you, I have many family members and close friends in the health industry (and I just remembered that I’ve worked in it for almost a year). Of course, knowing if it is better is really up to you ability to distinguish (or take the time out to research) between the hospital’s staff size, scheduling ability, quality of facility, interns and residency ratio to experienced doctors on hand etc. etc. And since we’re talking about health care and not just hospital care — I’m sure it’s a can of worm that we’re opening up.
The same applies for each health care field that wasn’t mentioned. If I’m not a dentist, physical therapist, or dietitian, how would I know if I’m getting proper, or even quality service? Lots of second opinion, research, advice and opinions of those you trust etc. So instead of going on about all that, I simply said.. if A is more expensive and better than B (and I know this somehow for a fact), then I’d go with A.
Education: I recently read a great entry from another PF blog on his musing about private vs. public school choices for his children, so that made me think more about the choices I’ll go with, if somehow the factors are simply limited down to if A is better than B deal…
I’ve been to public school all my life (except perhaps K-1, but I don’t really count that), and I definitely agree with you that it is what you make of it. I won’t go into super details, but my senior class had a 36% drop-out rate. I’m not sure how it was possible to not graduate from our school (especially since I slept through senior year), but 36% of my senior class did it. That didn’t stop the few hard working individuals from reaching Ivy Leagues and other top-tier institutions from across the country, to study fields they’re passionated about.
If I throw my child to the world’s best (and that’s obviously subjective) university, what they’ll get out of it is what they put into it. I understand completely that the choices should involve the financial package, after all, if I have to shell out my retirement account to fund my children’s education — then that’s sort of a deal breaker. They can pay for their own schooling if they really want to attend that institution. Hah.
Having said that, what I wish for is better opportunity for my children (if I have any), and I was basically saying… if A is better than B, and A cost more. I’d tell my kid to go with A. It’s their choice though, I certainly wouldn’t feel bad if they choose B! It’s dumbing down the factors a bit, but all I know is… money shouldn’t be one of them — at least, not for me.
As for more crap to highlight, I’m running low on things to rant on. Perhaps my standards are getting lax. Hah!
September 10th, 2007 at 9:38 am
I agree with you on the cell phone thing. I can’t believe those people who pay $300 for the latest “cool” phone like the Iphone. I’m happy with my $10 phone from Sprint, which I’ve had for 3 years. I don’t think I’ve ever paid more than $20 on a cell phone. Keep up the good work, I love your site.
September 10th, 2007 at 9:41 am
Did you save money by not posting item #8 in your “Eight things” list? :-)
September 10th, 2007 at 10:33 am
I have a 4yr old LG VX6000 that works fine for work and home. Plus I don’t use it that much. However when I do use it, the calls don’t get dropped (very rarely anyway) and I have 4-5 bars at all times. When I had Sprint I had 0-2 bars all the time and had to go outside to make phone calls. I live in Orange County, CA, by the way so your mileage may vary.
The bottom line is to stick with the service that works well for you and forget about the phone itself, unless you really love those extra features. Switching phones and switching carriers just to get a little more or save a little more is not worth the time and headache. Substantial improvement is another story, though.
Here are items that I will spend a little extra on.
* Name brand tires. I currently drive on Bridgestones. Think of the small patch of tire that actually contacts the road, plus I’ve had some bad luck with flats while driving. Flat tires while stationary is one thing, but while you’re on the road is really dangerous.
* Running shoes. I have a pair of Saucony.
September 10th, 2007 at 11:58 am
thebrokedown: Ding ding ding. Clothes are another “won’t spend more” item for me. But yeah I was focusing on things that has to do with “services,” and I couldn’t find a way to spin clothes into a service related purchase.
Bill: Replied within your comment box. Great points!
frugalgal: Forgot to add the link, but I was using only two phones for over nine years. They were changed only because I switched service, and the same goes for the recent new phone. Still can’t believe I got a new phone! Wouldn’t have if it wasn’t free!
Eric: Yes I did! I had an eight choice somewhere there but I got rid of it because it was too stupid. Fixed!
Jack: You know, I have that exact same phone (refer to link above) for years, and the only reason why I switched was because I needed a new service (and the battery was dying).
Like you, I live in Orange County, but I haven’t really experience any major difference in cellular service. I always felt like Verizon was better than the counter-part services in the region, but T-Mobile and others must have installed more cell towers in the region, because after switching over to T-Mobile, I really can’t distinguish any difference.
The initial switch from Cingular to Verzion back in 2001 was like night and day though!
You’re DEAD ON with the tires. I spend more for better tires too. My previous shoes for the car was the Bridgestone RE950 Potenza, costed like $80-$100 more than OE-compatible tires for my crappy car. Recently got new tires, Yokohoma Avid H4s, which aren’t too bad too (too difficult to say no to the price).
Highly recommend Tucker Tires in Laguna Niguel, if you don’t go there already. $300 out of the door for those Yokohoma (195/60/15), including install. Not too shabby.
Tires are an incredible important part in your car’s performance, handling, and safety factors. Going cheap on tires just doesn’t make sense to me, especially when there are plenty of choices out there to choose the proper tire for your budget.
As for shoes… I’ll admit I don’t spend my money on shoes, but I can definitely understand the importance of a good pair of running shoes, especially finding a pair that flush well with the bottom shape of your foot. In fact, wasn’t there some sort of wet foot on napkin test?
September 10th, 2007 at 2:51 pm
First I would like to say that some hotels may not be good enough. A friend told me he was at the cheapest hotel he could find one place and got a knock on his door from a prostitute offering her services. She accepted a polite no, but it makes me think some hotels might not be good enough. Also, I’ve heard of a hotel room where the door didn’t lock. That’s not exactly a service, but a locking door is worth paying more for!
I’ve also heard that business class it worth it for long (e.g., international) flights.
I mostly think I don’t pay much for service because I prefer self-service. However, of course it turns out there are plenty of services I do pay for.
Medical – yes, I would pay more for better service if I saw such a connection.
Auto repair, house repair, appliance repair, etc. – paying more once for something that works is better than paying less repeatedly. But often I find that I can trade wait time for money–I don’t mind waiting or letting someone work me in where he or she can if it saves me money.
Education and training – mostly I teach myself, but for things I can’t teach myself, like ballroom dancing, I will pay a bit more for someone who can really help me.
Utilities – Yes, I will pay more to have services that actually work (and nothing for cell-phones; I still hate how crappy the connections can be). I will pay more for faster internet.
Babysitting – if I had kids and I couldn’t find anyone I trusted at a low rate, then I’d pay a higher rate.
But I prefer self-service for things like cooking (restaurants), cleaning, laundry, hair cuts, shopping, finances, etc. I do fantasize about hiring someone to mow the law, though, especially when it rains enough to make the grass grow, then becomes 100 degrees, then rains, then is 100 degrees–all summer long, with all the mosquitoes that such weather breeds.
Too much service, like in hotels, restaurants, and airplanes, kind of freaks me out. I’m afraid someone’s going to wipe my mouth for me or bring over a tissue and say, “blow into this” at any moment. They do like to snatch my plate away before I’m done with it (to get it out of my way). I’m just better at knowing what I want than some stranger is.
September 10th, 2007 at 6:03 pm
I’ll have to get back to you on the question. I just wanted to let you know that you’ve been called out for being a Frugal Subversive.
http://frugalzeitgeist.blogspot.com/2007/09/delightfully-subversive.html
September 11th, 2007 at 6:58 am
I have been cutting my own hair for almost two years! I won’t go back to having some stranger nipping at my ears and calling my hair “the worst in the world.” That’s happened…twice.
My hair looks way better without the butcher, I mean barber. I mostly got fed up with all the ugly haircuts I was receiving…but hey, I’m saving $13 every month now…bonus!
September 12th, 2007 at 11:25 am
I would never pay the $$ for a purebred dog. I’ve adopted all my dogs from the local shelter and they’ve been wonderful pets.
I’m still looking for a good cheap haircut. I’ve tried several places and have yet to be pleased with the results.
September 13th, 2007 at 7:34 am
cellphones are my thing: I refuse to pay alot of money just for a phone. I also do not want alot of bells and whistles on the phone, I just need to be able to make and receive calls. At the end of the day all the phone companies are pretty similar.
September 14th, 2007 at 2:59 pm
Well I’ve paid a lot for school and haven’t found a full-time job yet (two more interviews in TX next week!) but I think it was worth it. Especially since it allows me to earn more over my lifetime, whenever I get the job.
Ditto about medical care and dental visits, although I do ask my doctors for free scripts or samples since I don’t make much money at all.
Most other things I don’t care about since I’m practically New Order Amish anyway, and I’d love to get rid of my car. Then I’d be in better shape too. :)
September 14th, 2007 at 4:54 pm
I still do cut my own hair. Started in college, when I was broke and just got into the habit.
Oil change, I’d have to disagree with you on interval. In my maintenance manual, there are 2 schedules: Regular and Extreme conditions.
I’ve come to understand that there are very few places that DON’T fall into the extreme category. Unless you’re a lil’ old lady driving around town on Sundays, I’d recommend the extreme conditions for everybody.
September 16th, 2007 at 11:07 am
I would pay more for: healthcare, vacation, a car, and basically anything that is a worthwhile investment that could eventually be resold at a decent value.
Less: Food, clothes, daily newpaper delivery and magazine subscriptions, cosmetics.
September 17th, 2007 at 9:27 am
Ha ha. On our honeymoon we tried to save on hotels (okay we always try to save on hotels) and it was a disaster. We were both already exhausted because of the wedding and planning, and then staying in places without private bathrooms, one place they took our towel away, there was no phone and the reception was two blocks away, at one place there was a really bad smell, at another it was loud… Halfway in I just wanted to be at home.
September 26th, 2007 at 12:05 pm
GOD!! Right on about the cell phone stuff. I am so sick of these cell phone commercials and all this other crap you can supposedly “do” on a phone. How the hell am I going to get any video of any quality when the damn phone barely makes a call without problems? The data rate of the video is much higer than that of the voice call and the voice call is bad. Maybe someone should make a phone that works good as a phone. I don’t need a camera, an MP3 player, a GPS to see where my friends are at, a nail clipper, a nose picker, or anything eelse. I just want a phone that makes a clear call.
Really, the cell providers all do suck no matter who says they have the best coverage.
I have to probably disagree with the quickie oil change places, depending on your car. My wife has a Honda and the local Honda dealer will do an oil change for less than Goofy Lube or those other places. And they wash the car too. It’s maybe not any better but is is less costly and you can walk in and have it done, no appointment needed.
For my truck, forget Goofy lube. They seem to think every car takes 4.5 quarts of oil. Some cars take more (mine takes 7) and the people at Goofy Lube can’t read to figure this out.
Plus, they screw with your tire pressure and again, not all cars have the same pressure in their tires or even have the same pressure in the front or rear. (My previous car recommended about 2 lbs less in the front than the rear). Goofy lube just puts 32PSI in each tire and away they go.
September 26th, 2007 at 8:32 pm
Cutting own hair?, I wish and could do it myself, I tried that method on my own a year ago and it was a disaster. Tell me the secret recipe and I’ll find the leprechaun at the end of the rainbow, last time I tried to cut my own hair there were holes all around my head, I should not try to be a fashion designer that’s for sure!.
October 1st, 2007 at 5:54 am
I agree with all your comments although I did wait for just over 60 mins at a restaurant whilst on a date. We were waiting to order a second course both myself and my date kept trying to get the waiters attention who was too busy chatting to work colleagues. Needles to say I never returned to the restaurant again. That incident has made me appreciate good service when dining.
October 4th, 2007 at 2:56 pm
I agree with your list although I’ve had both very bad cheap haircuts and very bad expensive ones. I wouldn’t pay less for medication if it meant side effects, a mattress, well-fitting sports/hiking shoes. More importantly, a list of things I wouldn’t have second hand: mattress, shoes, underwear, and toothbrush.
October 6th, 2007 at 10:23 pm
Um, that’s my health clinic!
October 7th, 2007 at 9:57 pm
Three things you should never skimp on the comfort of. Shoes, Car and a Mattress. You are almost always in one of these three items.
October 8th, 2007 at 11:26 am
I splurge on dental care…yes, my teeth are very well taken care of!
October 18th, 2007 at 11:36 am
Don’t ever under-tip waiters/waitresses, especially if you don’t care about the quality of serice. No matter how bad that person is at his/her job, the service industry is perhaps the most difficult job that exists and in most places they earn approximately $2.75/hour and your tip is the only thing they have to count on to pay the rent. EVERYONE should have to work in that industry at least once in their life and the standard of pay would quickly change.
November 5th, 2007 at 11:14 am
LOL @ “the service industry is perhaps the most difficult job that exists.”
November 5th, 2007 at 5:56 pm
To retire the oil change debate:
I’ve got an uncle who has worked as Director of Operations or some similar title for Amoco, Clark, Shell, and one other oil refining establishment in multiple places in the US. He also rebuilds auto engines for “fun”. He says that oil change recommendations are a scam, standard oil is good for 5-6k, and he recommends synthetic for 12-15k.