Comments on: Crappy service = crappy income http://www.stopbuyingcrap.com/business-ramblings/crappy-service-crappy-income/ Over Five Years of Personal Finance, Consumer Spending, Crazy Products and Boring Blog Posts. Good grief. Sat, 11 Feb 2012 21:36:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cap http://www.stopbuyingcrap.com/business-ramblings/crappy-service-crappy-income/comment-page-1/#comment-148 Cap Sun, 16 Oct 2005 00:21:51 +0000 http://www.stopbuyingcrap.com/?p=89#comment-148 well right now I only really have one product, so yeah I stock and ship 'em myself. I also handle the customer service myself too. Don't get as many emails as before, but still need to check at least once per day. it's not so bad, but when u've been doing it for years after years, it gets boring and tedious. the learning process was very educational though. I went through couple different shipping options, and finally settled on one that works best for me. I send out tracking numbers etc. too depending on what I use. i.e. if you use fedex, their online label printing and shipping management lets you shoot off an email as you print out the label. endicia.com (the USPS postage printing service I use) has a similar feature in their program where I can send out emails with tracking/delivery info as I print out the shipping labels. but yeah long story short, I think I'm just getting lazy and it does get boring, even though the work involved is super easy and requires hardly that much time. *shrug* well right now I only really have one product, so yeah I stock and ship ‘em myself. I also handle the customer service myself too. Don’t get as many emails as before, but still need to check at least once per day.

it’s not so bad, but when u’ve been doing it for years after years, it gets boring and tedious. the learning process was very educational though. I went through couple different shipping options, and finally settled on one that works best for me.

I send out tracking numbers etc. too depending on what I use. i.e. if you use fedex, their online label printing and shipping management lets you shoot off an email as you print out the label.

endicia.com (the USPS postage printing service I use) has a similar feature in their program where I can send out emails with tracking/delivery info as I print out the shipping labels.

but yeah long story short, I think I’m just getting lazy and it does get boring, even though the work involved is super easy and requires hardly that much time. *shrug*

]]> By: Jonathan http://www.stopbuyingcrap.com/business-ramblings/crappy-service-crappy-income/comment-page-1/#comment-147 Jonathan Sat, 15 Oct 2005 08:42:22 +0000 http://www.stopbuyingcrap.com/?p=89#comment-147 Do you do all the shipping, inventory, and customer service yourself? Or do you drop-ship like Nev? If the former, that is what I'm worried about - spending way too much time dealing with the nitty gritty. I love those companies that shoot out tracking numbers immediatly after shipping, gotta look into that. Do you do all the shipping, inventory, and customer service yourself? Or do you drop-ship like Nev? If the former, that is what I’m worried about – spending way too much time dealing with the nitty gritty. I love those companies that shoot out tracking numbers immediatly after shipping, gotta look into that.

]]> By: Cap http://www.stopbuyingcrap.com/business-ramblings/crappy-service-crappy-income/comment-page-1/#comment-143 Cap Thu, 13 Oct 2005 03:00:26 +0000 http://www.stopbuyingcrap.com/?p=89#comment-143 lol. yeah I'm also using outlook, and the emails I get sometimes starts to irk me. one problem with online store is, people expect the same speed and service from big companies, and thats understandable but at times could be rather unreasonable. one of my problem is, the things I sell are pretty much a one time deal, there's no reason why a person would ever buy it again, so I've been careless on customer service. I keep forgetting 60% of my sales are via referrals. rest are overpriced banner placements on selective online forums. lol.

yeah I’m also using outlook, and the emails I get sometimes starts to irk me. one problem with online store is, people expect the same speed and service from big companies, and thats understandable but at times could be rather unreasonable.

one of my problem is, the things I sell are pretty much a one time deal, there’s no reason why a person would ever buy it again, so I’ve been careless on customer service. I keep forgetting 60% of my sales are via referrals.

rest are overpriced banner placements on selective online forums.

]]> By: Neville http://www.stopbuyingcrap.com/business-ramblings/crappy-service-crappy-income/comment-page-1/#comment-142 Neville Thu, 13 Oct 2005 01:02:22 +0000 http://www.stopbuyingcrap.com/?p=89#comment-142 Holy crap...your post literally mimmicked a post I had ready. On House Of Rave I've been slacking with the support. Things usually get sent about 90% of the time with no delay, but if there is a problem, I have been slow to fix it lately. I've moved to a more efficient and in-my-face order system using Outlook, forcing me to handle customer emails and phone calls quickly. Holy crap…your post literally mimmicked a post I had ready.

On House Of Rave I’ve been slacking with the support. Things usually get sent about 90% of the time with no delay, but if there is a problem, I have been slow to fix it lately.

I’ve moved to a more efficient and in-my-face order system using Outlook, forcing me to handle customer emails and phone calls quickly.

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