Chase’s Crappy Payment Protection
Posted by Cap in Credit Related |Credit protection, payment protection, call it what you want, almost every credit card issuer has such service. These service basically lets you defer payment to your credit card in the case of an emergency or a “life event” in which cash flow may be strapped.
Stay away from them! Paying $0.50 for every $100 in balance for some hard-to-claim “insurance” is ridiculous!
Avoid those $15, $20 enrollment bonus checks like the plague! Even if you have no balance, don’t sign up! It is NOT worth the hassle.
So according to my sources, which is basically two people (and me), Chase’s Payment Protection is beyond crap. Last year when I called Chase to activate my new Bank One card, instead of receiving an automated activation from the phone system, I was greeted with a live operator. What the?
After a few minutes of confirming my identity, the operator proceeds to ramble on about some silly service.
“Ah no thanks, I don’t need the payment protection service.”
“Are you sure?” Asked the CSR, “You’re under no obligation and this is a free 30 day trail. You will not be charge any fees since you don’t have any balance, you have nothing to loose!”
The heck. Of course I don’t have any balance, I’m trying to activate my card!
“No, I don’t need the service, so please don’t sign me up.”
See, you would think that’ll be the end of it.. but imagine my surprise when the CSR repeats his sale pitch, in a different and much longer speech, ending with a “So, can I get your approval to sign you up for this plan?”
“NO! I do NOT want this plan!”
“Okay then.” the CSR said, sounding hurt, “thank you for calling to activate your card, have a nice day!”
Right, after taking 20 minutes to activate my card?
Again, according to my imaginary sources, Chase has been pushing for their payment protection plan to the extreme level. When a friend of mine called to activate his Chase card, he was on the phone for a good 30 minutes. Eventually his guard was let down and he said “fine.” Bad move. Long story short, he was be riddled with fees for the next few months, and it took many calls and many transfer to finally get the service cancelled and to get his money back.
Services such as credit and payment protection is just targeting people’s emotion. The Chase’s Payment Protection website is a great example:
Dedicated site to sell more debt.
With tag lines such as “When hardship strikes, defer your payment” and “Defer your payments up to two years, when you need it most.” It’s obvious they’re messing with your emotion. Don’t even get me started with the images they have on that website! What happens when you’re suddenly lay off from work? Hey, who needs emergency savings? Defer your payment!
The worse part is when people sign up for the service and try to claim the benefit for legitimate reasons; only to get denied benefit, after mounds of paperwork and headache!
The credit card industry is great at selling more debt. I’m all for responsible credit card usage, but with numerous service such as this being pushed towards consumer, I can totally understand why people should just stay away from credit cards altogether.
18 Comments to “Chase’s Crappy Payment Protection”
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January 31st, 2006 at 6:42 am
I was talked into this “plan,” by a friendly rep who explained that I would incur no charges since I didn’t carry a balance from month to month, so would neither use nor need the “service.” Usually I just hang up on these people, but for some reason this rep had me hooked into the conversation.
Next month, I found a $6.91 charge on my bill, and I called to complain. WTF? I canceled the service and demanded Chase reverse the charge. They did both. Don’t buy into these plans. They’re a rip-off.
BTW: Nice blog!
February 3rd, 2006 at 9:09 pm
I love those $20 checks. I just cashed one with Chase about a month ago. After about 15 days, I called and cancelled – took about 5 minutes. Chase refunded the fee that they charged just like they said they would in the terms of the offer.
February 4th, 2006 at 10:09 am
TightwadTed: I know what you mean, glad you got the charges reversed.
Aaron: hmm lol, careful with them.. but I’m glad you can cancel them without trouble.
November 16th, 2008 at 3:37 am
Whats worse is that I called to activate this payment plan protector because I’m in the military and said that maybe I’ll need it one day.
Fast Foward…time to get deployed..I need it cause its actually better tailored to me than the SSCRA. So I activate come to find out 6 months into my deployment …these assholes of a bank called chase has still been charging me and now Im so called 300 dollars past/overdue….oh no way itll be over my dead body before they even see that amount.
They can kiss my ass goodbye if they wanna play little games…I wont pay anything not even the legitimate debt, becuz they wanna play games.
Im going to badmouth them to high hell…for everyone to stay away from chase.
January 17th, 2009 at 9:34 am
I moved in october and they gave me a 4 month period in which no interest accumulated and no payments were due. I didn’t even have to fill out any paperwork…When the period expired I canceled with few issues. I just had to sit through a sales pitch for a few minutes. If you follow the proper beauracratic channels for this service I think it’s great!
Sorry to anyone who had a bad experience with it, military guy did you actually call them ahead and request some sort of relief? Banks do make mistakes sometimes and Chase is quite reasonable when they make one. If you had called prior to your service, they would have the account notated and would be able to see that. As soon as they see that the account was notated and no actions were taken, they would most likely waive all fees and help you out.
February 22nd, 2009 at 1:37 pm
My experience: I was charged monthly for payment protection plus interest on the payment protection fees. The one time I needed it, I had to call the plan to find out it wasn’t part of chase; there were numerous hoops to jump thru and in the end I was denied. Boy would I like to get my money back. Not only did chase not honor its payment protection the compounding interest and late fees , and the interest that jumped from 12% to over 20% made it impossible to continue to make payments. The whole idea was a trap set by chase and I will go after them.
July 14th, 2009 at 5:41 am
These payment protection services are a scam. I have it on one of my credit cards. I was laid off in Sept. I didn’t use it because I was living with someone at the time. Between the shared expenses, savings and unemployment I was surviving. Unfortunately I am now living alone, still unemployed and savings are non-existent so I initiated a claim with the protection services company to get help. Well I was denied. They say it was because It’s been more than 6 months since I’ve been unemployed. Basically I’m screwed for trying to be responsible despite being laid off.
October 23rd, 2009 at 11:18 am
To all Payment Protector users, how or why did you even get involved in conversations about the product? Was it just because you called to activate a new card? Or did you call and ask about proudct?
May 13th, 2010 at 11:55 am
I actually have no problem with them (yet)… knocks on wood!
My dad has it and has become disabled and cannot work, he had this and I called them, yeah I had to chase (no pun intended) some doctors around to get them to sign but they have waived his payments for 2 years.
I am not sure what happens after that… he carries a 6,000 balance, thinking about paying it off with no interest (hmmm).
But I think back to the $60.00 per month he has paid for this plan and think they should dismiss the amount, becuase if he never recovers, all they did was “waive” not “dismiss”. so they lose nothing and have made $60.00 a month for the last 18 month.
Now he did buy into the death benefit part, so if he dies they dismiss the whole $6000.00.
June 18th, 2010 at 11:41 am
I called today to activate a Chase card. Once the card was activated, recording told me that there were offers following and that if I wanted to skip an offer, to press the pound key. I began to listen to the first offer, the Payment Protector Plan, and decided to skip. So I pressed pound, and heard this: “Thank you for purchasing the Payment Protector Plan”.
It took me four phone calls (and subjection to four unsolicited sales pitches) before anyone would acknowledge that my complaint was with the misleading instructions given on the activation recording. (A initial call had already canceled the service).
One who answered my call to 1-866-516-8588 told me that he’d only heard one other similar complaint in the last three months. To me, that’s one too many; to him, it wasn’t enough to convince him there is a problem.
Another agreed to file my complaint, but couldn’t send me a copy.
Best to all who deal with this plan and its promoters
September 24th, 2010 at 2:32 pm
They are not scams and almost every bank has at least one debt cancellation product to offer their customers. These debt cancellation plans are an asset to improving our economy. Why? Well, this is a bank owned product…it is not insurance. Do you think the bank would rather you go delinquent, end up in collections and then written off as bad debt? Or, do you think the bank would prefer to activate your benefits and defer your payments until you are back on your feet? Hence, no collections and no write off. Banks do not enjoy denying your benefit activations. They deny them because consumers are ignorant. First and foremost, if someone wants to sell you something and you don’t want it, grow a pair and say NO. No one can make you do anything you don’t want to do. Every one of these plans offer the option to cancel within the first 30 days and receive a refund of any fees billed. AND, whenever you enroll…they mail you a welcome kit with a letter thanking you for enrolling, followed by a program summary and the TERMS AND CONDITIONS. The T&C explain everything covered and not covered. If you READ it and don’t like it CANCEL it. Or…blame other people for your ignorance.
September 26th, 2010 at 5:47 am
C texas…. Your comment is the most reasonable one.. Congratz
November 23rd, 2010 at 11:02 am
I just want to say that we purchased the Chase Payment Protection Plan when my husband was hospitalized in 2009. He died a year later and the Protection Plan paid off the balance (which was sort of large) within 1 month and even returned payments I had made after my husband’s death. The plan DOES work – you just have to follow the rules and make sure it’s reputable before you agree. Yes I paid the premiums for over a year, but if you have a large balance, it is definitely to your advantage if you are expecting a life changing event.
December 22nd, 2010 at 6:08 pm
I agree with the positive comments on this plan. My husband was permanently disabled in an auto accident in 2006, and Chase did indeed suspend our payments for 2 years as promised, with no interest.
Also, a representative at our local Chase bank alerted me to this service when I mentioned our situation when I came in to pay our credit card bill (I didn’t even remember signing up for payment protector!) and helped me with the paperwork. The paperwork was easy – an initial doctor’s statement that my husband had a catastrophic injury (loss of leg) that was good for an initial 6 months, then an easy form to be completed at longish intervals. No run-around, no delays, just done – and statements with zero due.
This was a huge help to us, because not only was my husband unable to work, I had to take almost a year off work to care for him during a long recovery period. Initially this was not too devastating as we had savings and few debts, but with no income, medical bills piling up, and almost a year wait to get social security, we were broke after 6 months, and had to use our Chase credit card for simple things like groceries.
We did continue to pay a little on our Chase bill each month as we could afford, and paid a big lump off when we finally got our social security back-payment, and paid off the rest as I was able to get back to work.
So, yes, you do (at the end of 2 years) have to pay back the principle – it’s not a total free ride. But that’s fair I think. The big advantage is having money to pay living expenses and bills completely interest free during a time of unanticipated hardship.
We had other credit cards which promised similar benefits, and they gave us a runaround and did not deliver. Chase did deliver as promised, and we are eternally grateful.
Of course, you may never get in situation like we did, and feel that the protector fee is a waste of your hard-earned money. But for us, it was a small cost (our credit card balance before the life-changing accident was never large) for a huge benefit. For us, this plan paid off big time!!
February 3rd, 2011 at 12:38 pm
30-day review period.
If you are not completely satisfied, you will have 30 days to cancel and receive a credit of any Plan fees billed. You may cancel at any time by calling 1-888-314-4371.
August 12th, 2011 at 5:04 pm
I got suckered in to the plan right away when i got the card. I canceled it later.
Three months later, it showed up on my account again without my agreement.
I cancelled it again.
Now it’s back on my account, and I have no idea HOW long it’s been charging me.
How the heck do I get rid of this??
August 15th, 2011 at 7:38 am
In 2005 I noticed a fee of $9.16 for Payment Protection on my Visa statement. I called Chase, who referred me to “Payment Protection”, a separate firm. After a long argument with their rep. he assured me that it would be canceled.
I never really look at the statements as I should, and noticed yesterday the $9.16 charge was back on the statement, I called “Payment Protection” again. After a verbal wrestling match, he agreed to cancel and refund the last two months, OR send me the “approval” submitted by me, but not both. I told him that neither was acceptable, and that I would pursue my own measures to correct the problem.
I then sent a message to Chase contesting the fee, and informed them that I filed a complaint with my state’s Justice Dept/Consumer Fraud Div.
Today, 8/15/11 I received a message from Chase informing me that all of the fees have been refunded retroactively from 2005 at $1600+.
November 8th, 2011 at 3:44 pm
Try cancelling it once you do get on it. I told them “no”, but the service charge has appeared on my card every month since activating my card. I’ve called in several times to cancel, and they always tell me they cancel it, but it always comes back. If it wouldn’t hurt my credit rating I’d just cancel the stupid card!