Oh Damn You, Mail-in Rebates
Posted by Cap in Customer Service on December 20, 2007 |
I’m generally pretty good about mail-in rebates (in that I try and avoid them completely).
But alas, the past few weeks had me buying computer components with more rebates than I’d like to deal with. With my insurmountable volumes of To-Dos (such as eating & sleeping), I quickly forgot the three stickied rebate forms I had taped to the desk.
By the time I remember the rebate forms, they were well past the postmarked deadline. Argh. (I contemplated messing with the dates on the invoice but then I remembered that’s mail fraud. Heh. Kidding!)
Dealing with rebates can be quite a pain in the arse, but these days rebate clearinghouses are making the process just a little bit more bearable by actually informing you if your rebate submissions were qualified or not.
Here are some tips on submitting rebates:
- Do exactly as the rebate form instructs. If they want your soul, send it in.
- Pay careful attention to the effective date on the rebate promotion.
- Submit your rebate forms well within postmarked deadline. Even if you are sure you’ve dropped your mail at the postal office before last collection cut-off time, your mail piece may not be postmarked on that date.
- Submit the proper UPC or other proof of purchase. Remember, when you remove the UPC from the box, you generally won’t be able to return the item. So be sure you want to keep it before you send in the rebate!
- Keep a record and make copies of forms and invoices you submit. Once you send them in, you’re not getting them back!
- Most rebates are processed by rebate clearinghouses under contract (such as Young America). If you have beef with your rebate, you’ll get much further contacting the number on the rebate form than the manufacture or store in question.
Once you’ve made sure everything is completed to the letter, sit back, relax, and watch your mail box for your rebate check. It’ll most likely be processed within this decade. Sweet!
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December 20th, 2007 at 11:00 pm
For me, I make sure to send them in the exact same day I buy the item. If I wait just 1 day, I know it’ll turn into 5, then 15…
December 20th, 2007 at 11:10 pm
Yeah… problem was I was debating if I should keep the video card etc. or not. So I decided to try them for 5 days, then it turns into 15… and the rest is this blog post :(
December 21st, 2007 at 8:09 am
This past summer, thanks to some forum postings over at slickdeals.net, I bought a laptop, 2 printers, and 13 pieces of software (mostly anti-virus stuff).
Out of pocket it cost $1240, but then there were the 57 mail-in rebates, which had a face value of $1685. So, assuming it all goes well, I should get all this stuff for free and actually make $400 on the deal.
Obviously this is the kind of “rebating on steroids” that most people don’t do, but some of the same tips and tricks apply.
I have found that the key is organization. For this deal I had a big spreadsheet with all the rebate numbers, when I mailed it in, and I mark it off when the rebate is validated (and/or I get the check).
I think (only half-joking) that the rebate companies’ business model includes randomly denying people’s rebates, and then caving if anyone calls / emails to complain. Out of the 57 rebates, about 30 of them were initially denied for various spurious reasons. After emailing in, suddenly I get a form email saying “Thank you for being such a valued customer. Your rebate has now been approved”. Buncha crap :-)
December 21st, 2007 at 8:34 am
they always get me
the one time I ever remembered to do the thing
I photocopied the UPC rather than cut it off the box. It worked fine but that was years ago.
December 21st, 2007 at 2:36 pm
That’s why I never got that camera rebate… I forgot to send my soul. Damn.
December 25th, 2007 at 2:42 am
Companies know thru research that only a small number of people actually send in their rebates without any missing information or within the time limit. If the mail gets lost, the directions weren’t followed exactly, or it was past the deadline for the rebate, then shazam, no rebate!
January 3rd, 2008 at 8:33 am
The worst are those cell phone mail in rebates…the insane timing requirement and limited mailing window they impose. Drives me crazy
-Raymond
January 3rd, 2008 at 12:58 pm
Making copies is a huge deal! And FOLLOW UP! I had to chase down a few last Christmas…however, the 3 totalled $120, so I was not going to walk away!
I fill out my rebates as soon as I get back from the store, so I don’t forget about them.
January 13th, 2008 at 8:09 am
I bought the very top of the line Frigidaire freestanding range with a large rebate,one rebate from the store and one from Frigidaire. I sent it in with everything in order and kept copies. I waited and the store rebate arrived promptly while the manufacturer portion never arrived. They simply said they never received it without any recourse at all. It was the reason for selecting the range. It is simply a crime to do what they did. I am astonished by the lack of recorse a consumer has with rebates. This is egregious.
January 23rd, 2008 at 8:57 am
If buying anything, completely ignore all the rebates.
If you still want the widget (i.e. it’s still a good deal even without any rebates) buy it and treat the rebates as windfall.
If everybody did this, there’d be no rebate hell.
January 23rd, 2008 at 1:01 pm
I always follow the rules just as they spell them out. I always feel like they make it as difficult as possible so people like my wife won’t go tot all the trouble to get their money back. I wish I could cash in on all the rebates that no one else wants *** why doesn;\’t someone setup a non profit site where if you don’t want to go to the trouble, send your receipt and UPC’s to them and let them collect the money. Then donate it to a worthy cause. ***
January 24th, 2008 at 4:56 pm
Gosh, I might get back 7 out of 10 rebates I send in. I’ve always thought cutting the UPC off and sending it in is ridiculous.
February 4th, 2008 at 1:05 pm
I try to do the rebate immediately when I get home from the store and mail it out the next day…off my hands, off my mind…and then I follow up…I had to follow up quite a bit for a few deals last Christmas…but I was not about to let $120 go…
February 10th, 2008 at 7:27 pm
I have had my share of dealing with the companies about rebates, while my daughter was down from Seattle, I had bought her a laptop,before she left, I gathered and filled it all out,and doubled checked it,knowing she was not the type to bother,months later she tells me they denied the rebate…. I just gave up.Now I don’t even bother to look for rebates when I buy stuff.
February 17th, 2008 at 6:08 am
I hate rebates. Don’t we all.
If I am browsing at the shop (Circuit City, BestBuy or wherever) what I do is take a few minutes to complain to a Manager and let them know that I won’t buy it because it has the stupid rebate. But that I would if it didn’t.
They never reduce the price, but I hope that they hear that customers are unhappy. So I end up going somewhere else, and they lose my business. Hopefully they will get the message.
February 18th, 2008 at 8:58 am
I’m surprised there’s so much negativity about mail-in rebates. I have had good luck with them. Of course, one needs to keep on top of them, and I know it’s sometimes not prudent to do so. However, the way our economy is going, every rebate is money in the pocket.