Comments on: Three Customer Service Call Centers I Don’t Mind Calling

By: Tim of The Dollar Dance

Tim of The Dollar Dance — Wed, 07 Jan 2009 23:58:40 +0000

Go-Daddy has the best customer service I’ve ever experienced. They will walk you through any issue with extremem patience. Also, check out http://www.gethuman.com

This site lists the customer care numbers of over 800 large companies and also tells you what you need to press to reach a live human being…very cool.

By: Duff

Duff — Mon, 05 Jan 2009 20:42:57 +0000

Sara said:
“ATT SBC phone & DSL service and Comcast amongst the worst for me.”

I recently switched my internet over to AT&T’s DSL and it was a customer service disaster! I guess that in the long run it was worth it because I’ll save a bundle on my internet service, but I don’t think I’ve ever had a worse customer experience.

I also use AT&T for my cell phone and their customer service has been fantastic.

By: thomas

thomas — Tue, 30 Dec 2008 21:40:05 +0000

I have ING, and although I’ve never had to call, both my sister and mother did and it was a breeze. My mother absolutely hates calling CS, so when she tells me it was a good experience I believe her.

Another commentor suggested Fidelity and I agree. This past year I have called 6 times for various reasons. All matters were solved in 5 minutes or less and the rep was extremely friendly, helpful, and nice. I’ll gladly pay $2 extra for transaction fees for the service I receive.

By: Dana

Dana — Sat, 27 Dec 2008 16:52:18 +0000

I had good support at Time Warner but I suspect it is a regional thing; two people in two different areas of the U.S. are not going to get the same TW office.

I have heard that every single cell phone service out there is awful with their customer support except CREDO/Working Assets. This was in a blog conversation I had elsewhere where the only good reviews I saw were for the latter. I’m surprised someone here had a good experience with Sprint. Maybe they’re finally getting the message, so to speak. My experience with CREDO has been very, very, very good.

ING’s customer service line may be great but they dropped me and said that it was because they pulled my credit report and it didn’t look good (that doesn’t surprise me–that they checked it at all does, considering I only had a savings account with them). I think it was because I withdrew from the account too many times in one month, which is my fault, but it would have been nice had they either been honest with me or explained why they pulled my credit when there was no obvious reason to do so. I don’t think I’ll do business with them again; I’m with a credit union now and am perfectly happy with them. I don’t see a savings account as an investment instrument, anyway.

By: Karl

Karl — Sat, 20 Dec 2008 12:24:44 +0000

Fidelity is very good. Much like LL Bean, Lands End is also very good. I was also impresssed with the Nespresso phone reps.

By: Joanna

Joanna — Mon, 15 Dec 2008 16:18:04 +0000

AmEx is known for having the best service out of all the credit card companies…and their merchant fees are highest to prove it. All that cost to hire and retain great employees is paid for by high per transaction fees.

By: Guadix

Guadix — Sun, 14 Dec 2008 22:38:42 +0000

Ing in Spain is the same, the funny thing is that they also only hold spaniards…

The service is really good.

By: cmt

cmt — Sat, 13 Dec 2008 16:18:48 +0000

Time Warner is the WORST!!! AMEX, USAA, & Discover are Very Good. Also T-Mobile has always been good, but often there is a wait.

By: Sara

Sara — Sat, 13 Dec 2008 04:08:45 +0000

I agree, AM EX and ING are amongst the best with customer service. I’ve always had pleasant experiences talking to them.

ATT SBC phone & DSL service and Comcast amongst the worst for me.

And for cell phone service, Sprint is actually pretty nice to me. Whether it’s on the phone or via email.

By: Cap

Cap — Sat, 13 Dec 2008 03:30:30 +0000

Of course I’ll write about credit cards on this site, it’s a financial tool after all. If you don’t like credit cards and don’t use them, then more power to your financial preference.

By: bran

bran — Sat, 13 Dec 2008 02:59:07 +0000

Your writing about a credit card on this site? I work for a union co. and we provide a service . I dare say amex provides nothing except tacking on service charges whenever they can…I don’t use credit cards and don’t buy crap………

By: Bill M

Bill M — Fri, 12 Dec 2008 17:51:06 +0000

I like American Express, I would add Vanguard to the list also. Very friendly knowledgeable people that know their stuff.

By: Student Scrooge

Student Scrooge — Fri, 12 Dec 2008 07:22:26 +0000

Not exactly personal finance related, but I have been tremendously impressed by Netflix’s customer service. They did away with email based support some time back, and now do everything over the phone — and believe it or not, its a pleasure to talk to them on the phone. Real employees empowered to help the customer out.

Regarding T-Mobile, I couldn’t agree more. I actually had a representative hang up on me once… and I’m a pretty patient person.

By: rox

rox — Fri, 12 Dec 2008 01:44:53 +0000

I agree about American Express – we’ve always received top-notch service.

I would add L.L. Bean to the list. They are the gold standard when it comes to customer service.

By: Steve

Steve — Thu, 11 Dec 2008 22:03:08 +0000

I agree 100% about American Express. They’re down to earth, friendly and they know their stuff.

By: PT Money

PT Money — Thu, 11 Dec 2008 21:19:14 +0000

I couldn’t agree more about ING DIRECT, Cap. They are great to talk with. It’s always been a U.S. worker, which I can appreciate.

Yep, Phone and Cable Co’s are the worst. They almost keep me from using their products.