So I finally called Time Warner and complained to them about my Road Runner internet service.

CSR #1: “Hi how can I help you.”
Cap: “Hi, I was wondering when my bill term ends so I can cancel my service.”
CSR #1 (Five minutes of): “What’s wrong?”
Cap: “Blah blah random outages, yada high price, blah blah switching to DSL.”
CSR #1: “Let me switch you to someone that can help you.”

Fifteen Seconds later…

CSR #2: “Hi how can I help you.”
Cap: “Hi, I was wondering when my bill term ends so I can cancel my service.”
CSR #2:(Five minutes of): “What’s wrong?”
Cap: “Blah blah random outages, yada high price, blah blah switching to DSL.”
CSR #2 (Five minutes of): “DSL is slow, bad, not cool, not Kosher approved.”
Cap: “But DSL is cheaper.”
CSR #2 (Five minutes of): “You can add digital TV, broadband phone, or more services you don’t need to reduce your cable internet fee.”

Anyhow, they reduced the price from $44.95 to $29.95 for 6 months. Same deal for their new customers. I also found out that I can come in and switch my cable modem to a newer model, which might help with those random outages and connection problems. They also have a Road Runner lite that’s $10 bucks cheaper but slower, I might switch to that later.

$90 bucks savings for 20+ minute of phone call, not bad.

Complaining works!