Bank of America New ATMs – Love or Hate Them?
Posted by Cap in Miscellaneous |Bank of America’s new envelope-less ATMs have actually been around for awhile now (probably over two years), but they weren’t widely available in my area until a couple of months ago.
Although I’ve always tried to keep my banking online (because heading into the sunlight burns my dungeon dwelling skin) — I occasionally still get a few pesky checks in the mail. As I was depositing some checks into the ATM a few days ago, I decided to snap a few picture for those of you that have yet to encountered these new ATMs:


Here are some pros and cons that I’ve observed from using these new ATMs:
Pros:
- Instant scan and image of checks printed on receipt.
- Not having to lick those envelopes anymore.
- Fast for single check deposits into single account.
- Cash deposits gets credited immediately.
Cons:
- If you have to deposit multiple checks into multiple accounts (businesses), prepare to enjoy the machine’s company as the machine takes only one check at a time (disregard picture above as that was just an example).
- If the machine eats your check without spitting it back out properly, you’ll be dealing with a lot of hassles trying to resolve the issue.
- If the machine takes your cash but didn’t credit the amount properly, you’ll be in for a world of headache.
Despite their myriad of fees and often shoddy services (or lack thereof), I’ve kept a Bank of America checking account open for years mainly because of the massive amount of locations Bank of America has — after all it’s pretty darn convenient to be thousands of miles away from home but still have access to fee-free ATMs.
These new ATMs can certainly be convenient, but I dread the day when I have to deposit more than 5 checks at the machine or have the machine gulp down the cash deposits but improperly crediting them.
If you’re a fellow Bank of America slave customer and have something to say about the “new” ATMs, feel free to chime in.
47 Comments to “Bank of America New ATMs – Love or Hate Them?”
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November 23rd, 2008 at 4:16 pm
Like you I am mostly on-line but I do get checks from clients. I have never had a problem with the atm eating my check. When it had a problem once reading my check it allowed me to enter the correct amount.
November 24th, 2008 at 7:17 am
I am a mostly online person myself. I have Chase and they have those ATMs as well and I was so embarrassed to be looking for envelopes and not finding any, driving away and then seeing two people go and deposit money. I went back and still no envelopes. Aarrrgh.
I do not deposit into those ATMs but use the Woodforest bank inside of Walmart since I am there all the time and it is closer to my home than Chase.
I can see those new ATMs causing a lot of trouble before it gets better.
I used to work at a bank and I remember people (10 years ago) shoving money into the machine without an envelope and all the hassle that caused. We used to laugh at them…..but I guess they were forward thinking people. :-)
November 24th, 2008 at 9:42 am
I like the new ATM’s, there is one by my work. I rarely deposit checks or money, so I’ll never have the hassle of multiple checks. I like the instant scanned copy of your check and I’ve never had a problem with it mis-reading anything. Compared to the old ones still lumbering around these are a huge improvement. Also, I’ve noticed some B of A ATMs requiring deposit slips now, they had done away with them years ago. I wonder why some locations brought them back.
November 24th, 2008 at 11:09 am
I personally really like the new ATMs. I hated using the envelopes and when they were out, you were stuck. Now you get instant confirmation with cash or check, and so far the scanner has done a perfect job reading the checks and cash correctly. You are correct that if the ATM has a problem that it will be a big hassle, however that is the case with any ATM, not just the new ones. As far as the multiple checks, sure it may take a bit longer, but it isn’t often when I have lots of checks to deposit at once. If I did, it would be a great problem to have.
November 24th, 2008 at 12:39 pm
I like the new ATMs too. As a college student, the cash deposit is easy and quick. There no BoA around here…well walking distance at least.
The two last cons have never happened to me before…I don’t think it really will?
November 25th, 2008 at 2:31 pm
I like the new ATMs because its very easy for me to use and I do not have to stand in line. I dislike them because they seem to be very hard for others to use and it takes them 15 minute to make a deposit.
November 25th, 2008 at 9:57 pm
I first encountered these new-fangled ATMs when I was living in LA two summers ago. Just a few weeks ago, they made their way up here to Upstate New York. Personally, I like em! Probably just because I’m lazy.
November 26th, 2008 at 7:49 am
Every invention has its advantages and disadvantages. We must notice the advantages first. No doubt we may have to encounter such problems when you use an ATM for the first time. But I think the new ATM system of the Bank of America is more user friendly and I’m sure these will become mainstream in the next few years.
The most interesting thing about this system is that they print a receipt with small images of the scanned checks. This is incredibly helpful for some people who make deposits and then forget what proportion of the grand total came from where… One more advantage of these systems is that it can automatically determine how much the check is for regardless of whether it is a printed check or not. Personal, hand written, checks are also automatically detected. On the other hand the new ATM system is so easy for any user that they do not have to stand in line as in the older systems to make deposit.
November 27th, 2008 at 1:29 pm
Absolutely love the new ATMS — sure, there is a chance of a freak destruction of a check or something, but I think thats a pretty remote concern. If you think it miscounts the cash, you can ask for the cash back.
I agree with Jessie — the printing of scanned copies of checks is *incredibly* helpful. A very nice improvement, and part of the reason I’m keeping my BoA account open.
December 1st, 2008 at 6:01 am
Here’s a tip. Bank at a local bank that only has one or two branches. They let you use any ATM around the country fee free. They take care of the fee for you and you never see it on your statement!! As for deposits – snail mail! It may take a few days, but there’s never a ATM hassle and the teller always gets it right – even without a deposit slip!! Just a note will do!
December 1st, 2008 at 6:47 am
I think they’re cool, I like the scanning feature because it speeds things up and gives me more confirmation than slipping an envelope into the machine.
December 6th, 2008 at 8:31 am
For us in Nashville, TN, the scanning ATM’s are useless and require an extra trip inside the bank to give the check to a teller, usually Saturday morning, because the system won’t accept many checks. As far as we’re concerned they’re still in the beta test phase.
January 29th, 2009 at 11:10 am
I have a WF account and I prefer their version of the scanner ATMs. They take up to 30 checks, I think (wish I had that many to deposit at once!) My boyfriend has found that the BofA ATMs do not accept the 8.5″ computer-generated expense checks his employer issues, which has been pretty annoying. WF has no problems with those.
February 25th, 2009 at 4:22 pm
These suck big time I got ripped off $1200.00 and have to wait for them to decide if i get my money back. Put $1510.00 in cash in the new ATM deposit system, and then the atm added all the money up and spit back the $10.00, I tried to deposit the $10.00 again then it would not take it and gave it back again and a screen came up asking me to key in the amount I deposited with a pre-keyed in amount of $151000.00. I cleared that and keyed in 1500.00. Then the receipt come with a $300.00 dollar credit and verbatim states “Sorry,” some of your items could not be processed or returned. Please contact you financial institution. So I call the customer service number and they claim it may straighten itself out since they count the money in the atm. I wait two days and get a $300.00 posted transaction. So I have to file a claim for the $1200.00 missing dollars and wait up to 45 days for them to decide if they are going let me keep my own money. Nice Bank of America these new ATMs work great if their sole purpose is to rip people off of their own money.
March 6th, 2009 at 9:33 am
These new ATM’s are TERRIBLE. They would not accept rebate checks sent through the mail in post card form. This system doubles my time spent in front of the machine. Thanks to the bank of “opportunity” for giving me the chance to be frustrated with a horrible system!
March 6th, 2009 at 9:43 am
Matt: Your story just made me hesitated in depositing $2400 or so in cash into the ATM. Guess I’ll rock the teller.
Steve, al, & Peter: you guys are right. these ATMs makes it harder to deposit non-standard size checks, especially if thats a common type of check you receive. A visit to the teller just to deposit one check? Argh.
March 7th, 2009 at 1:50 pm
Got lazy waiting in line so I went and deposited $2400 in the ATM and it went by smooth enough. Four $50 bills, ten $20 and 20 $100 bills. I figure if something goes wrong.. I can get help right then and there (but most likely the branch people can’t do anything about it but contact off-site people about it).
March 10th, 2009 at 1:59 am
@cap: The money deposit worked fine for me the first year and a half I used it. At least 50 transactions went smoothly, but then I got screwed and I still have a 1200.00 Temp credit in my account, man I hate the stress, Damn those toasters.
March 14th, 2009 at 2:34 am
To Matt Black,
I had the same thing happen to me with the stupid atm machine around the corner from my house. I have been a bank of america customer for 11 yrs. and i have never had a problem with any atm machine. i deposited well over $1000.00 of cash into the image reader and then it made a funny counting noise then asked me to enter the amount that I had just deposited (If the image reader worked properly, i would not have to do this. So i entered the amount and then the atm kicked out the deposit slip with the message “Sorry,” some of your items could not be processed or returned. Please contact you financial institution. I was fucking livid. I went inside the bank and demanded my money. They in turn made me file a claim and then they temporarily credited the money that I had deposited into my account and said that I had to wait 45 days before I could get an answer on if I was going to be able to keep the money (MY MONEY) that they Temp. credited into my account. I said ok two can play that game. The following day I went to a different branch pulled out all of my money and the temp credit money(WHICH TECHNICALLY IS MY MONEY) and moved it over to another bank account until this processed is solved. If they try to come back to me and say that I am not going to get the moeny back that their ATM took from me, then I will at least have all of my money and I will sue the pants off of their asses. Matt, please let me know if you get your money credited to acct. like you are supposed to because if yo8u don’t then I probably wont as well.
March 16th, 2009 at 9:58 pm
Yeah 2 days ago the temp credit was made permanent, so I guess all is well. Just never deposit cash into an atm.
March 28th, 2009 at 7:53 pm
@Matt,
The same thing just happened to me today. I deposited $1500 (fifteen $100 bills). The machine made a funny noise, asked me to retrieve the items that could not be processed, but the door wouldn’t open, then it asked me to key in the amount I deposited, only to get the same $300 deposit receipt with the message “Sorry, some of your items could not be processed or returned. Please contact you financial institution.”
I’m screwed.
April 5th, 2009 at 12:21 pm
“Sorry, some of your items could not be processed or returned. Please contact you financial institution.”
It is the first time I deposited cash in these new machines and I received this problem. Looks like everyone is getting only a $300 credit (I deposited $460). Looks like I will visiting a branch or calling them tomorrow. Very inconvenient.
May 2nd, 2009 at 10:40 am
I furious with the new no-envelope deposit atms. I deposit 25-30 business checks a week and I have to go through each on onscreen correcting the deposit for the poor-ass grade software BofA is using. I am standing in the rain and wind clutching the 15 checks in one hand while the atm chugs along with the 10 I loaded and I can’t imagine why I would put up with this lack of service. I’ve been wth b of a for over 20 years and I am done! Are all banks going in this direction?
May 2nd, 2009 at 4:11 pm
I just had the same problem today when I tried to deposit 180.00 dollars. I put in all of my money and it spits back a 20 so I tried to put it back in but it won’t open I wait and wait and nothing so I hit the cancel button and it goes back to the regular screen with out saying anything or giving me a paper. I’m so pissed of right now since its friday and no one can’t help me. What makes it worst is that I don’t have a paper or anything like the rest that said what I did.
May 19th, 2009 at 3:22 pm
If your check won’t scan in the new Bank of America ATM it is because all fields – even ‘pay to the order of’ field MUST be printed in magnetic ink. Don’t expect anyone at B of A to tell you this, after an hour of talking to 5 different people about why the ATMs would not accept my paycheck and getting nowhere – this is what we figured out on our own. No thanks to anyone at B of A except a huge waste of time talking to people who know nothing about these new machines. I am guessing that these new machines don’t take personal checks unless anyone has a magnetic ink pen around???
June 13th, 2009 at 7:31 pm
I am soooo pissed right now! I just got the same damn reciept with the same message. I deposited $860.00 and my reciept says $300 and it is telling me that some of my items could not be processed or returned and to contact my financial institution. OH I am gonna contact them alright. Then I will be going to a different bank! Has anyone been reimbursed for this issue. Someone please tell me I am not out of $560.00
June 15th, 2009 at 10:21 am
I HATE these new ATMs. If you track your finances in Quicken or other financial software and you deposit more than one check, when you download your tranactions you will see all of the checks are lumped into a single transaction! This can be a HUGE pain if you want to track a payment or locate a specific deposit later.
June 20th, 2009 at 1:41 pm
I Hate these new ATM’s also, I have to deposit multichecks for my business. I had to spend 40 minutes in line the other day, because the MNGR, could care less about my needs. I am not going to stand in line and indvidually deposit 1 check at a time into the ATM. BofA does not care about it’s Business Customers. I am changing Banks!!!!
July 9th, 2009 at 8:08 am
the dawgone thing ate my pay check..called customer srvc (claims) and was harrassed by ‘dominique’…now i also have a 45 day wait to se if they keep my money..or is it my money? b of a…real smooth (i am customer since ’73..now i think the former wamu (chase) might get me to cross the street…b of a care? i don’t think they even care about themselves..so don’t think they even know cutomers needs…hey, keep the change! there’s a real helpful program… how ’bout giving me my pay check, jerks!!
September 25th, 2009 at 4:55 pm
This article needs a re-write. The machines are great when they work. However, I have found that half the time, I can’t deposit a perfectly readable, brand new paycheck, and the system DOES NOT just accept it and let me enter the amount. It spits it right back and tells me that I have not deposited an acceptable check. What a hassle! Also, how inconvenient this is for businesses or those with many checks to deposit. Unreliable and unacceptable…
November 2nd, 2009 at 7:49 am
this past friday i stopped off to deposit 2 insurence checks, 1 was accepted the 2nd was not, it ate my check and did not give me a recipt! i waited 20 minutes at that chase atm with know results, i now am going through hell with chase bank to prove i put the checks in there.. save yourself this abuse dont use atms!!!!
November 13th, 2009 at 5:48 pm
I thought these were pretty cool, until a windy day like today. While making a deposit at the Bank of America branch at 135th & Antioch in Overland Park, KS’s drive-up ATM. I put my cash, lightweight pieces of paper, of course, into the little, open, box, and in the few seconds before the metal door closed, the strong wind blew it out of the little tray and off it went, across the parking lot and across the street. Of course being in a drive-through ATM your car door is up against the ATM so I had no chance to get out in time. I went inside to tell my tale to the bank’s managers, only to be told that the bank would not hold themselves accountable for their ATM technology. So I filed a “formal” complaint via letter with their corporate office, even filed a police report, and contacted the local news. We’ll see.
November 20th, 2009 at 5:17 pm
Are you people mad?!?
This is the worst thing I’ve ever seen.
The machine puts your checks up on the screen!
Seriously. Lets consider this for about a half second. OK. Still don’t get it? I don’t think I or anyone else can help you if you still don’t get it.
Let me say it again.
It puts your checks up on the screen!
So now the address of the person who cut you the check, the amount of the check, the signature of the person who wrote the check is ON THE SCREEN.
HELLO PEOPLE. WAKE UP. THIS IS YOUR PRIVACY SPEAKING.
Identity theft is the number one form of theft in most cities and now you are going to willfully give out say your salary, your business clients, the amounts and nature of checks that you receive from people up on a nice big colorful screen for the whole world (including everyone in line behind you, not to mention the guy with the $200 22x HD camera standing 3 blocks away!) to see.
Again, ARE YOU PEOPLE MAD???
Now I’m not a big privacy advocate or anything but this is just plain CREEPY.
January 8th, 2010 at 12:45 pm
same thing happened to me yesterday . . put 5 x 100$ bills . . . and the machine said could not accept some of your cash, please try again later. Made the beeping noise as if its gonna spit the unaccepted cash ( all the bills were new BTW) and did nothing. The damn door didnt open and i was standing in front of the machine like a dumbass . It printed a recipt and said some of the cash cant be processed or returned . Only got 300 out of the 500 i put in. Got the temp credit though from the claim but what a ripoff. Ill close my account the moment this claim goes through (or not)
January 18th, 2010 at 12:39 pm
The automatic check reading feature is nice, but I HATE HATE HATE these new BoA ATMs. They are extremely slow, resulting in waiting-in-drive-up-line-rage, and the user interface is terrible. It seems like they tried to make up for the extreme slowness of the hardware/software by giving you extra options on each screen to avoid a few button presses. But the extra clutter on each screen forces the user to read everything and take even longer to choose. If the damn thing didn’t take a good 15 seconds to respond every time you press a button then they wouldn’t have been tempted to crap up the interface.
October 7th, 2010 at 10:09 pm
HATE the new ATMS!!! The whole point of an ATM is CONVENIENCE. When you try to put in cash and all it does is spit it back out at you, you then have to go wait in line to deposit it with a teller!!! Pain in the a**. Not to mention it being a security risk, standing there furtively trying to stuff a wad of cash into the machine with a bunch of strangers watching it be spit back out you. Hello next robbery victim!!! I’ve complained to every teller I’ve seen since these ATMs were installed and they have all been rude and dismissive. If I get robbed because of one of these piece-of-crap machines, I’m suing Chase. Let THEM pay for my kids’ college!
October 18th, 2010 at 8:10 pm
i put in a cash deposit of $600 into a BofA atm and the screen said you just deposited $500 instead of $600. i took the receipt and ran inside and they told me i had to call the 1-800. i did and they issued me a $100 credit but said it would take 6 weeks for them to check the atm and resolve the claim. i just now got the letter in the mail and it said they never found any extra cash in the atm so they are taking the $100 back out of my account. i just did a few google searches and see a lot of cases like this. i really feel like they could be scamming with this and if no one posts or complains they will get away with it. i am going to post my story along with others and also file a complaint with the BBB.
October 28th, 2010 at 3:59 pm
OMG, it is so disappointing to read this is happening to alot of other BOA customers. I am currently going thru the same thing with BOA. I deposited $1,080 in cash. The machine made a funny noise and stated it was unable to read all the bills. I waited for the cash drawer to open back up to return the bills and it never did! All it did was shoot my ATM card back out. Afraid the next person would drive up and get my money, I then attempted to do a balance inquiry to see if it had posted anything to my account! NOPE! No money, no receipt! PISSED! So I went immediately into the bank, and they shoot me to the 800#. Bank issued the temp credit, but then I got a letter last week stating they were reversing the credit! Letter stated they couldn’t locate the cash and the ATM balanced. ARE YOU FREAKIN SERIOUS, IMPOSSIBLE?!?!?! At this point, I’m LIVID and DISGUSTED! I call them back and tell them to keep my case opened and FIND MY MONEY!!! I kept askign the rep…..what does the tape show? Surely it shows me putting cash into the machine!! The rep advises me to file a police report just so they can request the tapes. Can you beleive that, they were about to close the case and never bothered to review the tapes!! I called back and gave them my police report #, I’ve had an BOA investigator call me back (at my request) to tell me they are waiting on the tapes and she hopes to provide me a decision on Friday! I am hoping she calls with good news because if not, I am going to pursue this thing like its my full time job!! Who has $1,080 to give away……..I certainly DO NOT!!
December 29th, 2010 at 2:03 pm
Not Happy! Currently unemployed, let go from my place of employment of 10 yrs. I requested a small amount of money from my 401k. This took more then 2 weeks. Imagine my excitement Dec.24th finding it in my mail box at 4PM. 1st things 1st let me deposit this check into the ATM. I’ll be able to buy christmas gifts and pay my bills. At the ATM I’m only allowed to use $300 of this check. Thinking alright this is great, plenty for me to use till the check clears. Dec 25th using my iPhone BOA app. I find my checking account is -$281.00. I’ll have to wait till Monday to find out the check was sent back to me via postal mail. The name on the check did not match my account. I use my middle name and the name on all my pay checks for the past 8 years from my employer matched the same as this check. I am waiting for my check to be mailed to me from BOA home office (10-14 days) . A simple phone call, or even holding the check for me at the local branch blocks away from my home would have saved me a lot. My checking account is now negative over $400. This is the letter that was emailed to me along with the copy of the check.
Dear Valued Bank of America Customer,
Thank you for your ATM deposit to the above account for XXXX.XX. In reviewing your deposit, we found an item where one or more payee(s) are not listed on your deposit account. We have adjusted the deposit total and $XXXX.XX has been deducted from your account.
We have provided an imbedded picture(s) of your deposited items(s) below for your reference. We are also including information to further explain if we have enclosed a substitute check or will return the original check to you.
Should you have any questions about this or any other transaction on your account, please contact us at the Customer Service telephone number on your Bank of America account statement.
We appreciate your business and look forward to continuing to serve you.
Sincerely, Bank of America, Shared Operations Services
February 20th, 2011 at 1:55 am
Before the transaction was complete, the machine said it was unavailable and i never got my money back or have it cashed in.
March 14th, 2011 at 12:03 pm
ATM ate my money last week…could not spit a $20 back out, canceled my transaction, and did not show any proof that I had attempted to deposit cash. Filing a claim.
August 2nd, 2011 at 11:10 pm
The amt just ate my money ugh.. What do i do.. ??? customer service is closed.. Im going 2 cry rents do…
August 6th, 2011 at 8:44 pm
I got the same problem today :(
Sorry some items could not be processed or returned
I have to call tomorrow morning and I am going to talk to a manager on monday .It doesnt sound good
August 6th, 2011 at 8:46 pm
Fighting with bank of america in order to get your money back .Its ridiculous :(
August 25th, 2011 at 9:48 am
My local BofA just installed one of these ATMs a few months ago and I’m almost ready to change banks because of it. The only thing that bugs me about the new ATM is that it’s the slowest ATM I have ever used. Every button press results in a ~30 second delay. The simplest of transactions take a lifetime. I don’t know if it’s the ATM itself, or if the ATM machine has a terrible internet connection, but it’s a huge step backwards IMO. I WANT THE OLD ATM BACK!!!
January 7th, 2012 at 6:54 pm
“If the machine eats your check without spitting it back out properly, you’ll be dealing with a lot of hassles trying to resolve the issue.”
This is true. I just got done being transferred three times and waiting 30 minutes before they disconnected me from the call saying they were closed trying to resolve this very issue. This is despite the fact that the ATM tells them what customer was on the machine and what checks he or she had taken at the machine crash. In other words, they just don’t give a crap. They know you’ll be calling them back since they know its a hassle to get a check reprinted usually, and so if you don’t do anything, the checks will just “disappear”. And if you try to get it resolved, you’ll be in for a world of hassle through their legendarily poor customer service.
January 7th, 2012 at 7:00 pm
PS – I WILL be cancelling my account there, and I’m not some broke guy in the “Occupy Wall Street” movement. I make a six figure salary and usually had kept 5K to 10K in there for them to play with before I’d move the excess to investments. It’s their loss, and I really hope they just disappear someday. Their customer service doesn’t deserve their current business clientele, regardless of what fancy features their ATMs may provide (when they are working).