And their options platform is totally confusing and nothing like other platforms. Nor do they have a video showing how to place an option trade on their utterly confusing options platform. Can’t believe I have to train myself to place a simple option call on Zecco’s platform while I can do it in my sleep on TradeKing or OptionsXpress!

Nor do Zecco they have live updates on shares you search or possess unless you pay an additional subscription for live feeds – which is mindboggling considering you have an account with them! How are you to trade if they can’t show live feeds?? They have a 15 minute delay on quotes!

Just ridiculous.

Forget about wasting time with Zecco. They are cheap because they are CRAP.

Zecco seems to be a Chinese creation. Every single customer support response – which generally takes 24 hours to process – has been from someone with a Chinese name, and arrive at odd hours. I’ve had numerous ‘mistakes’ by Zecco to my account within weeks of opening it.

A block was put on my account for a ‘Good Faith Violation’, which turned out to be wrong on their part. My account was inaccessible for 3 days, and an additional 2-3 days to clear the block they had put by mistake. During that time I was trying to place a quick buy in a specific share for four days that was aggressively bullish. The trade was rejected by Zecco and my account was put on hold. During these hold days the shares went up by 120%. I lost several hundred dollars. Although Zecco could see the history of my effort to buy the share, and admitted they had blocked the account by mistake, they refused to credit the losses.

On another occasion Zecco had cleared a transfer of funds to the account. Having available funds, I purchased shares with them. Zecco then sold off numerous shares at random to reinstate the transferred amount into the account. They claimed the transfer had not cleared… then why did they add it in the account and allowed me to trade with the funds? The transfer cleared one day AFTER zecco sold my shares. Zecco sold off the shares premature and I lost money from it plus was charged a penalty. One of these sold off shares went up by 300% – all lost due to Zecco.

Zecco is the WORSE trading platform out there with awful customer support.

I opened an IRA with them despite this fee. What I don’t understand is that they charged me $19.99 for a trade (equivalent to a broker-assisted trade) that they executed due to a margin call. They said that my equity fell, that I have a negative cash balance so they to sell 1 of my stocks (at a loss even!). I still dont get it, I only make limit orders based on the amount of cash I have on hand so having a negative cash balance was weird. That means I overbought?! That’s lame, they have a lousy program that cannot tell if you actually have enough cash to make a trade! Also how can I be below equity if I have more than $4000 in the account and how can one get a margin call when it’s not even legal to have a margin account in an IRA?

See you at Zecco!

http://www.howispentmystimulus.com/

Thank you Cap, for recognizing the value of the ZeccoShare community. And yes, we are working hard to improve the overall customer experience, step by step, day by day. Your detailed and constructive feedback is appreciated.

See you at Zecco!