Brand Conscious Buying #2 – Toilet Papers
Posted by Cap on April 26, 2006 |Part one of brand conscious buying advocated generic alternatives, using Cap’ N Crunch as an example. Here’s the flip side of it.
Unfortunately, sometimes the brand of a product does matter. To illustrate my point, I will be using the best example ever—toilet papers.
Yes yes, toilet papers.
Specifically, Charmin versus Scott toilet paper.
Days ago while at a friend’s house, I was busy free-loading food. This led to an eventual visit to the outhouse. It was at that moment that I had the unfortunate experience in meeting the Scott 1000 sheets toilet paper. Maybe I’m the sensitive type, but man, that’s some crappy toilet paper. I complained to my friend about the poor quality amenity, which promptly made toilet papers the least of my worries.
Fact is, Charmin is a better brand than Scott. Unfair comparison? (Ultra vs 1000) Bah! I’ve tried Scott Extra Soft before, and I was not impressed. Still don’t believe me? Besides being loved by yours truly, Charmin Ultra is also endorsed by Jonathan of MyMoneyBlog. Am I putting words into his mouth? Yes, yes I am.
Do I work for Proctor & Gamble? Uh… that’s not important.
Anyway, as mentioned, sometimes the brand of a product does matter.
If BMW was to bring an economy hatchback into the US market, and assume that its specs, features, and price are exactly the same as a Hyundai alternative—what would you go with? Let’s say we take away the prestige factor of the BMW, would you pick the Hyundai over the BMW? What happens if you take away the manufacturing quality variable? Which make would you go with then?
Another example. Computer parts. A Sony blah blah made in Japan versus a similar “Shony” blah blah made in China. Which to go with? Let’s say we take away the brand image, what will you go with then? What happens when they’re both made in the US?
In the computer scenario, the choice may be a bit more grey.
There are always generic alternatives to name brand products, some will be acceptable, some won’t. For many stuff, the easiest way to find out is to simply try the generic against the brand name. For big ticket items, it’s in the best interest of a savvy consumer to do a little research before committing to a purchase.
The final sway in the decision making would be your value system—because let’s face it, some people are perfectly fine with the Scott 1000. Be wary though—many times, you do get what you pay for.

Related Links:
P.S. The Kirkland Signature toilet papers from Costco, are a pretty good alternative to Charmin Ultra
25 Comments to “Brand Conscious Buying #2 – Toilet Papers”
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April 26th, 2006 at 1:55 pm
For most consumers dealing with ordinary purchases, it simply is not possible to independently test quality prior to purchasing. Are you going to try and figure out whether Scott or Charmin or Cottonelle or Quilted Northern is better? And what defines better? Softness? Absorbency? Squares per roll?
Thus, brand becomes a proxy for quality due to the information deficit that most consumers face. Sometimes (as in your Charmin vs. Scott match-up), brand equates to quality. In other situations, such as Advil vs. generic ibuprofen, there is no quality difference yet consumers still purchase based on brand.
This is why product line marketers exist. MBAs go out and figure out ways to create brand values that stick with us and influence our decisionmaking ever so subtly. Even the most hyper-rational consumer tends to fall into the brand trap.
April 26th, 2006 at 10:29 pm
woops left out an entire paragraph. lots of good points there. the whole toilet paper deal is just a silly poke at the brand ordeal, no one should honestly be debating or having a conundrum over the brand of toilet paper to go with.. and my preference is of course subjective.
the reason why I asked those questions on the BMW and the computer is to point out what layers of product differential marketing can do.. and as you take away each piece… at the core of it, some brand/company is just better at what they do. I was even going to be corny and say something like “at the end, when you unwrap all those packaging, it’s still toilet paper.”
but yeah, Charmin ultra all the way :P
for drugs, I always go w/ generic offering for over the counters or for prescriptions when they’re available. I think most of us do that. I hope anyway.
April 26th, 2006 at 10:31 pm
I would be a free spokesperson for Charmin Ultra if I could. No, I take that back! Pay me!!!
Scott is for restaurants trying to discourage bathroom use.
April 26th, 2006 at 10:59 pm
Charmin is too expensive and doesn’t have very many coupons I can use, But Angel Soft on the other hand, that is quality for the price.
April 28th, 2006 at 12:15 am
Scott versus newspapers… close call on the time-to-butt bleed due to the cardboardish texture. While I’m all for being frugal and a smart consumer, it sure is better to pay more for certain things when quality is improved… toilet paper would fall into that category.
April 28th, 2006 at 6:21 am
My roommates and I once made the mistake of picking up an 18-pack of Scott toilet paper because it was “cheaper.” We never made the same mistake again. It reminded me of the 100-grit toilet paper that was in the school restrooms while I was growing up.
April 28th, 2006 at 10:21 am
I’m not picky. Sure, Charmin is nice, but Scott gets the job done too. But then I live on campus where Scott is (they provide it every week) and Charmin costs extra.
April 28th, 2006 at 11:50 am
Hi Cap!
I tried switching from Northern Ultra to … something cheaper a while back. The situation was dire. I finally ended up using the something cheaper brand as interim paper towels while cleaning the bathroom. Nice!
Nothing but the best for this heiney.
April 28th, 2006 at 2:29 pm
I’m happy to know that I’m not the only one who values the type of toilet paper they use for their bum bum. I think.
Newspaper, 100-grit, all proper comparisons. Best for the heiny, as laurie said.
Dawn: Will seriously try Angel Soft. I grab Charmin when Target sends the coupons, otherwise I just stick w/ the Costco brand mentioned above.
April 28th, 2006 at 3:31 pm
We can’t use Charmin because it clogs up our pipes. Angel Soft is a nice alernative and very reasonable in price. I don’t like Scott, either–feels like someone ripped off sheets of newspaper.
April 29th, 2006 at 11:51 am
toilet paper, laundry detergent and coffee…those are the things that i will never buy generics for!
April 29th, 2006 at 3:45 pm
we should have traded Target coupons because I like Cottonelle, not Charmin and didn’t use that one!
Here’s a potty training kit from Charmin :)
May 2nd, 2006 at 12:21 am
75-90% of what I buy tends to be the store brands.
- Kevin S.
May 2nd, 2006 at 11:22 am
I only buy Cottonelle or Charmin unless our budget is EXTREMELY tight (read: the choice between bath tissue or food, and when faced with that situation I buy the smallest package available to get rid of it as soon as possible). It’s one of the little luxuries I cannot live without.
I buy lots of generic/off brand items, but there is no substitute for some things:
-Breyers ice cream
-Starbucks coffee
-Nature’s Own wheat bread
-Bath tissue
-Personal care items
May 4th, 2006 at 7:25 am
My lower body (nice way of putting it, huh?) won’t go anywhere near anything but Angel Soft. I HATE Charmin.
Geez, I can’t beleive I just wrote about toilet paper!
May 8th, 2006 at 1:16 pm
tell that to the person that wrote an entire post on toilet paper. I’m surprise that you hate Charmin. In fact, I think I’m offended that you hate Charmin. heh, kidding.
Rebecca: ditto on the wheat bread, though I don’t buy it consistently, that one just taste better to me.
September 5th, 2006 at 7:13 am
Ok…i must say, this has been rather comical but it is nice to see that I am not alone on this one. Quality is worth it when it comes to bath tissue. I think about this difference every time I go to a relatives house that buys CHEAP TP…it is terrible! Cottenelle mostly but Charmin occasionlly…we even buy the charmin and cottenelle “Butt-wipes” (as my husband calls it). Nothing but quality there. I also won’t cheat on kitchen garbage bags, facial cleansers, or ice cream.
November 20th, 2006 at 4:39 pm
Why waste time with toilet paper? Half the world goes to a bathtub, squats, turns on the faucet and simply cleans their arse with their left hand. The benefits are that you get to use soap and water and get a incomparably cleaner arse and you don’t have to waste time wiping away until you can’t see brown. Also it is much quicker! And if you use soap there is never any after scent left on your hands.
It’s like taking a shower for your butt! I highly advise everyone to switch. Resorting to the use of toilet paper should only be done when you are in a public place and you must go to the bathroom.
March 16th, 2007 at 8:04 am
Ok, sometimes buying brand is the way to go. Like don’t ever buy FMV Hotdogs, if you’ve ever seen those. But most generic products are made in the same factory as the brand items. That’s how they keep the prices so low. They don’t have to make their own factories. They just box it in the same factory with a cheaper label on the front and put it on the shelf without having to pay high prices to get them on the shelf.
April 16th, 2007 at 4:32 pm
Try the tp disinegration test in a bowl of water. Put your wad of plush paper for pampered tushies in one bowl. Put a similar wad of Scott 1000 in another bowl. (unused tp please) Time how long your plus paper for pampered tushies takes to decompose. Now picture that (ewww) in your sewer pipe or septic tank and decide which is the better choice. Of course, if you enjoy sewer backups and clogged plumbing than it’s a no brainer–keep buying, wiping, flushing, clogging with the plush paper for pampered tushies.
May 9th, 2007 at 10:27 am
Whatever doesn’t kill you makes you stronger. I don’t think Scott is that bad. It’s much cheaper.
May 15th, 2007 at 7:01 am
When you do that TP test above, make sure you use twice as much of the cheap stuff since it takes twice as much to get one clean.
Oh, and add in some Vaseline with the cheap stuff, or what ever you use to soothe the rawness brought on by the white sandpaper. Bet that Scott doesn’t look like such a great deal now.
September 9th, 2007 at 9:23 pm
I personally test every product I buy in the store before purchase. The list includes toilet paper, tampons, condoms – you name it. Testing condoms draws attention, but it’s worth it.
July 10th, 2008 at 8:05 am
I’ve been using Scott Soft for a few years now and I have no problem with it at all. I like that the roll last longer than 2-3 days. As far as cleaning that area for #2, if you don’t use some sort of moist wipe (I like cottonelle) in addition to toilet paper – mainly to dry, then it’s pretty pointless.